Volunteering FAQs

Families can volunteer together, either in our warehouses sorting food or in the community distributing food. Families of five or more should register as a group and families of less than five will need to register as individuals.

Each member of the family must register in advance, even if registering as a group. The group organizer will send a special link so each member can sign up. Youths ages 12 to 17 must register with their information, and include an accurate email address for their parent or guardian. A required electronic parental permission slip will then be emailed to the parent or guardian. Youths younger than 12 are not permitted to volunteer, even with their parents or guardians.

To streamline the check-in process, it is recommended that each person registers with a unique email and cell phone number.

Check with your child to see if they can forward their email with the link. Or you can email us or call us at 408-266-8866 ext. 150.

Please note that we do not sign third-party forms. You can print out a volunteer timecard and bring it every time you volunteer. See our volunteer timekeeping policy for more information. You can access your volunteer history through your personal page.

You can satisfy your school service requirement while helping to end hunger in our community. We have volunteer opportunities that are very rewarding experiences for students. If you want to sort food in our warehouse or distribute food at one of our community sites, check out our volunteer registration calendar for specific dates and times, and to register for an upcoming shift. All volunteers must register in advance.

If any of our other volunteer opportunities interest you, please ask ahead of time if it counts for school hours. Please note that we do not sign third-party forms. You can print out a volunteer timecard and bring it every time you volunteer. See our volunteer timekeeping policy for more information. You can access your volunteer history through your personal page.

You are welcome to fulfill your court-ordered hours by volunteering at Second Harvest. You will need to be pre-screened and approved before registering and starting your volunteer service. Hours that are performed without approval will not count. All volunteers must register in advance. You can apply for approval online or call 408-266-8866 ext. 150.

We know you love to volunteer, and we appreciate your support! Our employees work hard to serve the community and they deserve time with their families. We offer many evening and weekend opportunities if the work week does not fit your schedule.

The minimum age to volunteer is 12. All volunteers under the age of 18 must have a signed electronic permission slip on file at least 48 hours before volunteering. There are chaperone requirements for youths under 18:
• Youths ages 12 to 15 must have 1 adult for every 5 youths.
• Individual 16 and 17-year olds can volunteer without a chaperone.
• Groups of 16 and 17-year olds require 1 adult for every 10 youths.
• Some volunteer opportunities have other age requirements.

Yes. Every volunteer under 18 must have a signed permission slip on file with us. Youths must register with their information and include an accurate email address for their parent or guardian. A permission slip will be emailed to your parent or guardian and only needs to be signed once.

Every volunteer needs to register individually – even if you are part of a group. If you are an individual or the person organizing a group volunteer activity, you can register by selecting a shift on our volunteer registration calendar. If you are a member of a group activity, the group organizer will send you a special link to sign up.

The dress code in the warehouse and at food distribution sites is casual and comfortable. Please note the following requirements:

• Closed toed shoes are required. Comfortable, safe footwear must be worn, including sneakers, work shoes or boots. Anyone wearing high heels, open toed shoes or sandals will not be allowed to volunteer.
• Long pants are highly recommended but not required.
• For warehouse shifts, we recommend that you wear comfortable shoes (our warehouse has concrete floors) and a light layer, as our warehouse can be cold. If you need more details or would like to discuss your particular situation, please email us.
• For food distributions, we recommended that you dress warmly in the winter and lightly in the summer, as you may be outside.
• No necklaces or long earrings.
• Our Cypress location has lockers that volunteers can use. Otherwise, we recommend volunteers leave purses, jewelry and other valuables at home or locked in your trunk. Second Harvest is not responsible for any missing personal belongings.

Yes. Please review the following rules before volunteering with us:

• No eating, drinking, running or smoking in the warehouse or at a distribution.
• Food and grocery items are for our clients only.
• Volunteers should remain in their assigned work areas. Report to the group leader or staff if you need to leave the area.
• Cleanup is part of the volunteer shift. Your cooperation and participation in cleaning up is greatly appreciated.
• Due to limited staff resources, the Curtner Center is designed to welcome adult, individual volunteers only. If you need more details or would like to discuss your particular situation, please email us.

Yes! We have many opportunities for individuals who want to volunteer, whether you want to volunteer one time or on a regular basis. Check out our list of individual volunteer opportunities.

If you need to cancel or reschedule your upcoming volunteer shift, please go to your personal information page and modify your schedule as needed. You can access the volunteer registration calendar to view other opportunities.

Yes! Check out our volunteer registration calendar to find a day and time that work for you and ask each team member to sign up individually. Good times at our Cypress Center in North San Jose for individuals are the three-hour shifts weekday mornings starting at 9:00 a.m., Wednesday evenings from 6:00 p.m. to 8:00 p.m., and Saturdays from 9:00 a.m. to noon.

If you enjoy volunteering in our warehouse on a regular basis and you like being a leader, you might be interested in becoming a Team Leader at Second Harvest. If you are interested, please email us or fill out our application form.

We are fortunate to have strong community support, but it means the shift you want may already be full. The highest demand for volunteering is during the holidays, but your help is needed all year long. If you find the volunteer shifts you want are filled already, please consider joining us after the holidays. In January, we need help sorting the food we collect during the holidays. Summer is a good time because half of what we distribute is fresh produce, and the harvests come in fast during those months.

Check out our list of volunteer opportunities for individuals. You can also check out volunteer opportunities at our partner agencies.

If a shift is not displayed on the calendar, there isn’t a volunteer opportunity at that time or it is too early to be published. We typically publish opportunities on the calendar 45 to 60 days in advance of the date for food sorting.

We have ample parking available at our Curtner Center and Cypress Center in San Jose. Cypress volunteers, please park in our lot and not in Ciena’s lot next door. We always encourage carpooling!

All volunteers must register in advance and check in for their shift when they arrive. The below video walks volunteers through the check-in process for volunteer shifts at our Cypress Center in North San Jose.

Yes! Generally, our food distribution events are completely volunteer-run. Refer to our volunteer registration calendar to register for an upcoming shift. We also need individuals who are able to commit to volunteering on a regular basis. To see the types of recurring volunteer roles we need at food distribution events, check here.

Our community food distributions have a great need for volunteers who can commit on a regular basis. If you are available to commit to one or more distribution sites on a regular basis, we would love to hear from you! Tell us more about yourself and your availability here.

Yes! Our warehouses and community distribution sites can accommodate groups of five or more. Groups of four or fewer are treated as individual volunteers. The maximum group size varies depending on where and when you want to volunteer, but in general, we can accommodate groups of up to 25 to sort food at our Cypress Center location. Due to limited staff resources, the Curtner Center is designed to welcome adult, individual volunteers only.

Community food distribution sites generally need individuals and group capacity depends on the space limitations and the number of regularly attending volunteers at each site. In general, food distribution sites can accept groups of 10 or less.

Please be mindful of what you can realistically commit to when making a group reservation. We heavily rely on volunteers, and it is critical that groups bring the number of people they commit to. We encourage group leaders to monitor their group size and contact us if the expected number decreases. Group leaders can see who has registered within the group through this form, with the email address of the group leader and the reservation number (GR-####).

Groups with four people or fewer should register as individuals and be sure they are signing up for a sort that is open to individuals. For example, families should register each family member individually unless they are bringing five or more family members.

We currently don’t have opportunities for large groups.

We do allow groups of people with intellectual and developmental disabilities to volunteer. However, pre-approval and advanced registration is required. It’s important to note that our warehouse environment is fast-paced with a lot of noise and movement.

If you think Second Harvest is a good fit for your group, please email us for more information.

It’s best to book your group as soon as possible. This is particularly true during the holidays, when demand for volunteer opportunities often exceeds capacity. We’re thankful to have such wonderful support from the community. In general, the volunteer registration calendar is published for a rolling two-month time period.

Check out our volunteer registration calendar and find a day and time that work for your group. You will be able to see how many remaining slots are available. We do have a capacity limit for our volunteer shifts. To streamline the check-in process, it is recommended that each person registers with a unique email and cell phone number.

Almost! Every individual in your group must now register online in advance – including you if you are planning to volunteer. (Often, the person registering the group is not actually participating.)

We will send you a confirmation email with a link and a group confirmation number (usually GR-####) that everyone in your group will use to register. You can forward that email to everyone in your group so they can register and confirm their spot.

Group leaders can see who has registered within the group through this form, with the email address of the group leader and the reservation number (GR-####).

If your group needs to cancel or reschedule a group sorting food in our warehouses, please email us or call the Cypress Center Volunteer Coordinator at 408-266-8866.

If you need to cancel a group food distribution event, please email us here.

If you find the timeslots you want are filled already, please consider joining us at other times.

Groups of 5 or more people should only sign up for group sorts. Each shift is specifically designed for either individuals or groups. We want volunteers to have a rewarding experience while helping us provide food to the community. It’s important for groups to only sign up for group sorts and individuals to only sign up for individual sorts. Look to the lower right of each sort description and it will note whether the sort is for individuals or groups.

If a shift is not displayed on the calendar, there isn’t a volunteer opportunity at that time or it is too early to be published. We typically publish opportunities on the calendar 45 to 60 days in advance of the date for food sorting.

We have ample parking available at our Curtner Center and Cypress Center in San Jose. Cypress volunteers, please park in our lot and not in Ciena’s lot next door. We always encourage carpooling!

The vast majority of our food distribution events in the community are entirely volunteer-run. For this reason, our food distribution volunteer events cap group sizes depending on the capacity of our distribution volunteer site leaders and space limitations at our sites, which preclude us from accommodating large groups.

Due to space limitations, we sincerely appreciate when you let us know your group size will be smaller than you anticipated. That will free up volunteer spots for others. If you want to increase your group size, please check with us first to see whether we can accommodate you. Email us here to request a change to group size.

If there is a discrepancy between the maximum group size and number of available slots, please limit your group by the maximum group size.

Due to limited staff resources, the Curtner Center is designed to welcome adult, individual volunteers only.

The Cypress Center and food distribution sites are available for groups to volunteer. You can use the volunteer calendar to filter results for volunteer group opportunities.

Due to limited staff resources, the Curtner Center is designed to welcome adult, individual volunteers only.

The Cypress Center and food distribution sites are available for minors (ages 12+ and up) to volunteer with their parent’s consent. You can use the volunteer calendar to filter results for individual opportunities.

Super Sorters, recurring and new volunteers are welcome to take part at the Curtner Center. However, due to limited staff resources, Super Sorter benefits will not be available at the Curtner Center, nor will hours acquired at that location be counted toward a Super Sorter designation.

Volunteer hours at the Curtner Center will be included in a volunteer’s total contributions to impact hunger in Silicon Valley. All Second Harvest volunteer hours can be viewed on the volunteer’s personal page.

Volunteer parking at the Curtner Center is found on the south side of the building. Please follow the signage to direct you to the volunteer parking area.

Please enter through the volunteer entrance found to the right of the main entrance. The volunteer entrance is marked with a feather banner and there is a green awning above the doorway. Our team will be there to greet you when you arrive.

Due to limited staff resources, volunteers who arrive past the start of the shift time will not be able to participate.

Once volunteers are checked-in, they will be escorted by staff to the work areas. Staff will not be available to onboard volunteers who arrive past the shift’s start time. The volunteer entrance will be closed at the start of the shift.

Volunteers who arrive past the start of the shift time, are encouraged to schedule for a future shift. If you need support, please contact the Volunteer Engagement Team at ext. 150.

Due to limited staff resources, the Curtner Center is not able to accommodate volunteers who are working on court mandated service hours.

To be considered for available volunteer opportunities, please complete an application form located on the Second Harvest website.

Due to limited resources, we cannot accommodate walk-in volunteers. To participate at the Curtner Center, all volunteers must register for the shift at least 24-hours prior to the shift start time.

Email us for general questions about volunteering. For questions about community food distributions, please email us here.